How to show a rich text label field on a Catalog item form ?

[Snehal13]

I wan to show 3 fields as rich text label on a catalog item form in ServiceNow. Despite selecting variable type as rich text label, i dont see any such field on the catalog , what is the issue

[Robert H]

Hello @Snehal13 ,

You mention showing "fields as rich text labels". Labels and fields are different things. Could it be that what you actually want is an HTML variable, where users can enter rich text? If so please just change the variable type to HTML.

Else can you please share screen shots showing how you have configured this Rich Text Label variable, and what you see when viewing the Catalog Item in Service Catalog / Portal?

Regards,

Robert

[Community Alums · Accepted solution]

Hi @Snehal13 ,

Rich text label is used to display pre-defined content on the catalog item like images, tables, bullets links etc.

If you want to display such content the add the content at Rich Text section like below, and it will appear on your catalog item.

And if you want an end user to add such content while submitting the catalog item them you will have to make use of HTML variable type.

Mark this as Helpful / Accept the Solution if this helps