Need Help with Certificate Verification Email Issue

[RaghunathG]

Hello,

I’m currently applying for an internship opportunity with a ServiceNow partner company. During the form fill-up, it asks for an email to verify my ServiceNow certificate.

However, I registered on ServiceNow University using my college email ID, and for the exam, I used a different email ID. When I try to search for the registered certification mail, no result appears, as it specifically asks for the university email.

Could someone please guide me on what I should do in this situation?

Thank you

[GlideFather · Accepted solution]

Hi @RaghunathG,

first of all, don't share your personal details more than really necessary. This is a public site and it's uneccessary to share it, you can just say my college email or to hide it in your screenshots... there's no difference if the email is example@test.org or collegeABC@school.com 😉 be careful about your personal data.

The certs are linked to the email/profile and if you use more than one, you will need to merge them:

https://profile.servicenow.com/now/cuam/user-profile-detail/myProfile/NL 

If you would need assistance, then navigate to the University and there's help centre in the top, from there you can create a case for assistance. I guess nobody will be able to help you but them.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home 

(on the right side, there's create case button)

Good luck and let me know if you managed to achieve it

[GlideFather · Accepted solution]

Hi @RaghunathG,

first of all, don't share your personal details more than really necessary. This is a public site and it's uneccessary to share it, you can just say my college email or to hide it in your screenshots... there's no difference if the email is example@test.org or collegeABC@school.com 😉 be careful about your personal data.

The certs are linked to the email/profile and if you use more than one, you will need to merge them:

https://profile.servicenow.com/now/cuam/user-profile-detail/myProfile/NL 

If you would need assistance, then navigate to the University and there's help centre in the top, from there you can create a case for assistance. I guess nobody will be able to help you but them.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home 

(on the right side, there's create case button)

Good luck and let me know if you managed to achieve it

[Dr Atul G- LNG · Accepted solution]

Hi @RaghunathG 

It’s a strange issue. Generally, we are able to validate the certificates using the email ID. If none of the email IDs are working for you, it’s better to log a Now Learning case with the team.

Check in this link:

https://partnerportal.service-now.com/partnerhome?id=verify_certificate

I can see:

[RaghunathG]

Thank you for your response. I registered my Webassessor account into my ServiceNow University account.