How to show catalog tasks reassigned from my group to other group

BijoyDeb · ‎04-19-2024

Hi all,

I want to build report to show how many catalog tasks were 1st assigned to service desk group and then got reassigned to some other group.

There is no metric definition OOB for catalog tasks like we had for assignment group

How can i get this data also the retrospective one?

Dr Atul G- LNG · ‎04-19-2024

Hi @BijoyDeb

Retrospective we cant get this. You can create a new metric now and get these details for future records.

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Dr. Atul G. - Learn N Grow Together
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Danny Barker · ‎06-10-2024

Hi Atul, I am looking for something like this as well. I want to see Incidents that have been reassigned from a particular group. Is this a metric definition that would work on this? If so, could you give me a basic break down of script to be used. Any help would be greatly appreciated.