How to show Knowledge article to a specific group if the Knowledge article is published?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-09-2025 05:01 AM
Hi Everyone,
I need help with a requirement. I have created a group of people by name HAM in this group there are 677 users with no role now only for these 677 users they should see knowledge article which start with hardware if there 38 articles which has hardware in them those articles should only be seen by this HAM groups users
Now to do it I have created a user criteria where i put this HAM group in it but the knowledge article is published, and I cannot edit can read field and put this user criteria there. Is this the correct way can i achieves this by different way how can i do it?
can anyone help me with it
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-09-2025 05:06 AM
Hi @Harsh3842 ,
Since you want these users who has no roles to see the published articles, you can make it public. No need for user criteria. Then they will be able to see it.
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-09-2025 05:10 AM
Hi @SANDEEP DUTTA , thank you for your response but I want to show knowledge article which start with hardware only to HAM group users only this HAM group users should not be able to see any other articles apart from Hardware knowledge article in portal. Hope you have understood the requirement
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-09-2025 05:18 AM
Hi @Harsh3842 ,
I don't think that's possible OOTB unfortunately.
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-09-2025 05:23 AM
Hi @SANDEEP DUTTA , Is it somehow possible to do it?