How to show one extra choice on request when I choose a CI on catalog form
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09-01-2025 04:11 AM
Hello Team,
My requirement is that when I choose 2 CIs ex - xyz, abc on catalog item it creates one request and this request item has one field called category which already has 2 choices I want one more choice to be display when CI is xyz, abc else it has only 2 existing choices. (This Category field is only available on request, not on portal), how can I achieve this requirement by following best practice
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09-01-2025 04:43 AM
you can use onChange catalog client script and use g_form.addOption() and g_form.removeOption() on select box variable
it's an easy requirement, what did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-02-2025 04:24 AM
I was using incorrect backend value my bad
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09-02-2025 04:57 AM
Glad to know.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-30-2025 06:10 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
