How to show only fields with changed value in sent notification on Incident update?

[Varsha Soni]

Hi, 

I have a requirement to send a notification to Incident Manager  when ever Incident's fields value are changed and updated. Notification should contain only those fields that have changed the value and who has changed and when it has been updated.   

I have tried to achieve it by gs.eventQueue() method in BR, but not showing the changed field value in the sent notification.

Here is the script:

BR script :
gs.eventQueuue("event_name", current, previous,"");

Notification script :

for (var x in current){
if (current[x] != previous[x]) {
template.print("Field"+current[x]+"has changed");
}

[Mark Roethof]

Hi there,

Please don't double post your questions. Remove one please.

[Prabu Velayutha]

Hi @Varsha Soni 

What is the value set on when to run is that Before or After? Try After

If my response helped please mark it correct and helpful

[Varsha Soni]

Hi Prabu,

Thanks for the reply. 

When to run value is After Update, but didn't work.

[Bert_c1]

Hi,

Could it be the mis-spelling of "eventQueuue", and should be "eventQueue".