How to show only fields with changed value in sent notification on Incident update?

[Varsha Soni]

Hi, 

I have a requirement to send a notification to Incident Manager  when ever Incident's fields value are changed and updated. Notification should contain only those fields that have changed the value and who has changed and when it has been updated.   

I have tried to achieve it by gs.eventQueue() method in BR, but not showing the changed field value in the sent notification.

Here is the script:

BR script :
gs.eventQueuue("event_name", current, previous,"");

Notification script :

for (var x in current){
if (current[x] != previous[x]) {
template.print("Field"+current[x]+"has changed");
}

[Varsha Soni]

Hi Bert,

Thanks for your reply. I checked for the spelling and in my script it is 'eventQueue'.  

[Bert_c1]

Hi Varsha,

I'm not familiar with the script logic in your BR, specifically the Notification Script you posted. So others with that feature knowledge will need to respond here.