How to show related for caller in HR case

Jyoti Tripathi · ‎03-29-2024

How to add show related icon for caller in HR case?

Dr Atul G- LNG · ‎03-29-2024

Please add the attribute in the caller field

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Jyoti Tripathi · ‎03-29-2024

what we need to give in value for hr case?

Dr Atul G- LNG · ‎03-29-2024

Same , but should refer to HR case. Give a try.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Jyoti Tripathi · ‎03-29-2024

added this sn_hr_core_user_show_hrcase and it worked
additionally, can this be hidden based on particular condition?