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How to show related for caller in HR case

Jyoti Tripathi
Giga Guru

‎03-29-2024 05:30 AM

How to add show related icon for caller in HR case?

JyotiTripathi_0-1711715397625.png

 

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9 REPLIES 9

Dr Atul G- LNG
Tera Patron

‎03-29-2024 05:32 AM

Hi @Jyoti Tripathi 

 

Please add the attribute in the caller field

 

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*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Jyoti Tripathi
Giga Guru
In response to Dr Atul G- LNG

‎03-29-2024 05:39 AM

what we need to give in value for hr case?

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Dr Atul G- LNG
Tera Patron
In response to Jyoti Tripathi

‎03-29-2024 05:58 AM

Same , but should refer to HR case.  Give a try.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************
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Jyoti Tripathi
Giga Guru
In response to Dr Atul G- LNG

‎03-29-2024 06:11 AM

added this sn_hr_core_user_show_hrcase and it worked
additionally, can this be hidden based on particular condition?

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