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How to show related for caller in HR case

Jyoti Tripathi
Giga Guru

How to add show related icon for caller in HR case?

JyotiTripathi_0-1711715397625.png

 

9 REPLIES 9

Dr Atul G- LNG
Tera Patron

Hi @Jyoti Tripathi 

 

Please add the attribute in the caller field

 

AGLearnNGrow_0-1711715563675.png

 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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what we need to give in value for hr case?

Same , but should refer to HR case.  Give a try.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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added this sn_hr_core_user_show_hrcase and it worked
additionally, can this be hidden based on particular condition?