How to show related for caller in HR case

[Jyoti Tripathi]

How to add show related icon for caller in HR case?

[Dr Atul G- LNG]

Hi @Jyoti Tripathi 

additionally, can this be hidden based on particular condition?

You want to add condition on Incident record or user visiblity?

[Jyoti Tripathi]

I wanted to show related list option for a particular group.. if the hr case assignment group is 'XYZ', then only show related icon should be visible, for other group the show related should be hidden

[Dr Atul G- LNG]

Hi @Jyoti Tripathi 

NO , it is possible in this way. I answered what as initially asked. 

I wanted to show related list option for a particular group.. if the hr case assignment group is 'XYZ', then only show related icon should be visible, for other group the show related should be hidden

Atul: Do you want to show related list on case form? Of where ?

[Jyoti Tripathi]

yes, i wanted to show related list in case form. I was think if this could be achieved by CS, but i guess the answer is No.

[Dr Atul G- LNG]

Hi @Jyoti Tripathi 

It not easy, if you want to show only case for a particular assignment group which is currently on case form.

I think there is gap of our understanding

If you looking some thng like this:

Also not possible. 

May i know what is your exact use case