How to show related KB articles on portal based on a particular field's value

[VIKAS MISHRA]

I want if end user tries to raise an incident from portal and then we have one string field there and on the bases of the value user puts in that field some related KB article should be auto populated there, just like we have the same functionality on platform like if we put anything on short description field then related articles gets visible below. 

Please suggest how can we do the same on portal.

[Aniket Chavan]

Hello @VIKAS MISHRA 

Please refer the below articles which might can help you to resolve your query

• How to get Contextual Search on Service Portal Record Producers to show up
• How to enable contextual search in the Service Portal?
• Contextual search is not working in Service Portal
• Issue with Contextual Search for Record Producer in Service Portal
• Contextual Search help

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,
Aniket

[Dr Atul G- LNG]

Hi @VIKAS MISHRA 

Seems you are talking about Contextual search on Portal. 

Please look at OOTB Record producer.