Hi folks,I replicated this on a customer's Istanbul instance as well as on my own Developer instance from within a Business Rule and running as a Background Script:var current = new GlideRecord('sc_req_item'); //current.get('number', 'RITM00115...
I am creating a custom widget that pulls data from a table and I'm running in to odd behavior with getRefRecord()On the table is a reference field u_operational_owner which is a reference to sys_user.If I pull the field in like this, it works. The va...
I want to restrict the removal of attachment from a change request record. If the current logged in user is not Assigned to, OR not Requester, OR not a member of assignment group, THEN the same user should not be able to remove the attachments (using...
I built a table in a record producer with a series of containers and fields like this where C1 (2 x 2) means Container 1 2 variables, first one side then the other. [C1 (2x2) [C2 (1x1)] [c3 2x2 [c4 2x2] [c5 2x2 ] ] ] ] My issue is...
DATABASE VIEWS* for beginners.Hello all,Does anyone have any database view best practices? I understand them yet it is hit or miss when I join tables for reporting purposes.(I'm throwing darts in the dark)****My questions are:1)What should I attempt ...
I have an order guide containing multiple request items on the service portal.some customers have asked if the included items and submit button can follow the window as they scroll down the screen. is this possible?
Would like to store passwords using Password (2 way Encrypted) in a custom table.Is it possible to have a button to decrypt the password field of a particular record. That button should only be visible to ServiceDesk Team.Any help would be much appre...
Hi Experts, I posted a question about filtering the autocompleter list for a reference field on a UI pages but it doesn't seem like that is doable. Now I'm wondering if it's possible to turn off the autocompleter altogether. My code for the refer...
I'm trying to change the field label or question value dynamically on a Record Producer. This is an unmapped variable field whose label would change depending upon a value in another field.For instance if I enter New in a dropdown I want another fi...
Hi All,We want to hide Approve & Reject button on RITM from once the action is performed i.e; Once user approves / reject using the respective button they should be disabled or hidden on the form.Request your suggestions.
Hi All,I have a custom table which has a different number field and it is extended to task table. when ever a ticket is created the number is auto generated but when I search using that number it doesnot get populated. The actual number is stored in ...
I can't dole out yourself the security_admin part (or allot it to any other individual unless you as of now have the part). On the off chance that I take a gander at the sys_user_role table and look for security_admin without having the part, you'll ...
I created a widget but my $sp.getParameter('sys_id') returns null. How do I fix it? Just want to mention that I am new to service Portal.
Hello All,I am currently working on a form where I need to get a sys_user reference and then display the values into string fields on said form.The following code gets the reference data, but when I set the values into the form, the location and depa...
I am trying to do a POST from one ServiceNow instance to another using a business rule. However, the record inserts, but the field values aren't carrying over.The fields I want to carry over when the record is inserted are u_password and u_asset....
