How to add more info to label field in service now
Hi All,I need to add more info to the label field type which should for both service portal and when we are try it.Could someone help me with thisThanks,Laxman Boddu
Forum Posts
creating an organisation structure
I would like to map and define organisation structures within ServiceNow, but cannot see any out of box function or application to do so.The object is to define organisation, divisions, departments, business unit etc. and define parent child relation...
Resolved! Is one of - Operator is not available in condition drop down list
Hi The Is one of - Operator is not available in condition drop down list of task_sla tablecan anyone help me how to add this condition Not available in the task_sla tableBu is available in some other placeexample : incident table ThanksRamesh
Performance difference between client GlideRecord and GlideAjax: Negligible
I was part of a discussion about this this topic. The thread participants decided that GlideAjax should be favored over client-side GlideRecord, based on recommendations on the SN wiki. I decided to see for myself. I created a GlideAjax script t...
Resolved! UI Action vs relevant Business Rule ... how to set order correctly?
HI, somehow I stuck.I have a Business Rule that need to check if field A or field B is set. Both is ok. This is relevant if status is INSTALLED.Now I do have a UI action that will DEINSTALL the record - meaning setting all field values to blank and t...
Resolved! set value is not working on Submit client script
Hi,We have client script and script include which I am using to calculate the risk.I getting the value from the weight table but I am unable to set the value to field.it is disappearing .server scriptCalculate.prototype = Object.extendsObject(Abstrac...
Resolved! Trying to automatically create a Catalog Task when a RITM is created
Hi,I have developed a catalog item which when filled and submitted would create a Request and RITM under it. Along with this, I want a Catalog Task to be automatically created with a description "Default Task".I am quite new to Servicenow and unable ...
Can we set up users security questions and answers in Service Now for login?
Hi all,Can we set up / store some security questions and answers in service now for users authentication?Scenario is: lets say we have a LDAP and SSO integration with service now for users authentication, one fine day my domain password gets expired ...
sys_popup view issue
Hi All,I found in service portal that if a user clicks on themselves from a reference field, they seem to get the default view of the sys_popup sys_user table.this includes all fields that aren't ACL locked.meaning they can update parts of their own ...
How to identify the source of query
Hello All - there is one query in slow query log which is being triggered by below example trace. Kindly suggest how to identify which process it is and who is calling this..SOAPProcessorThreadb825df9cdbea8300520916d15b96194ecom.glide.db.stats.query....
Resolved! backup bookmarks
This is probably really obvious but is there a way to back up my user customisations before an environmental refresh? Really I just wanting to save the effort of recreating my bookmarks, but now I think about it I wonder if there's any point because ...
Resolved! set a datetime variable for current DateTime to use the user's date format
I have a business rule that is used to set a lead time dateTime field based on the risk value. So if the risk level is a value of say 1 (high) the amount of days lead time to earliest start date is 14, or i f it is lower like say a value of 4 (low)...
Resolved! Where can I find 'com.glide.email.max_body_bytes' in System Properties?
Hello All,We are having some problems with our inbound email actions - some of the emails received are going to junk because they are too large - example error states:"Email set to received-ignored because its size exceeds the value set in com.glide....
Resolved! Workflow Run Script Conditions Not Working ...
Hi Folks,I have run into a issue with Workflow Run Script Conditions. The Conditions are not working.Run Script Codeanswer = ifScript(); function ifScript() { var ftest = workflow.scratchpad.cait; if (ftest == '3') { return 3; }...
Duplicate ticket numbers
Hi Experts,Can anyone help me with how to prevent duplicate ticket numbers being created in servicenow?Scenario,1) tickets are getting generated with the same ticket numbers (sys_id is different).2) the solution has to be in a way that should not aff...
