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Resolved! deleting users in servicenow

Is it best practice to just disable users or delete them?  For example, if I delete a user, will the historic incidents that the user may have submitted still reflect with their account linked to it?  Any other issues to be aware of?

wbwb by Tera Expert
  • 5143 Views
  • 4 replies
  • 4 helpfuls

I want to dynamically change field label hints and url

Hi, I want to dynamically change the hint and url to a field  and I need some help and guidance. I will need to use a on change client script as  its depending on the value selected on the from will determine the hint and url and the other field. Ple...

Lucy10 by Tera Contributor
  • 2777 Views
  • 5 replies
  • 1 helpfuls

Resolved! Need to create a custom system properties

Hi , I have a requirement to create a custom scoped application but with a functionality that it should be attached to a property, if that property is made active than that application and all its module should be visible. But if i make that property...

Resolved! Help needed on 'ELSE IF' multiple condition

Hi, I need some help on scripting. I am struck with trying to code using multiple 'Else If' condition in a script. Here is my script let me know if i am missing something. I am using different combinations for outputs. The results with combinations w...

Devhelp by Kilo Contributor
  • 20437 Views
  • 6 replies
  • 1 helpfuls

Copy a tranform map using script

Hello Everyone,I am looking for a piece of code that would allow me to copy a transform map whenever the function is called. Basically the field map we need are always the same for every new transform map so we have a template transform map that we a...

kiki330611 by Kilo Expert
  • 1741 Views
  • 4 replies
  • 0 helpfuls

Resolved! Reassignment counter

Hello, Right now we have an OOB business rule called "Reassignment counter". Basically it changes the number in the reassignment count when the assignment group is changed. Below is the script and condition associated to it. Condition - current.assig...

sid23 by Mega Contributor
  • 2785 Views
  • 9 replies
  • 2 helpfuls

Adding more than one macro to a reference field

Hi All,i want to implement a requirement to show the incidents and requests created by the selected caller in the "Caller" reference field. For that i have created two Ui macro to show the incidents & requets(one is for incident and another is for re...

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Resolved! Override global UI action

Hi can anyone explain me how to override a global UI action with example andis it available in the child table extended from parent?like for example i have a table Extended Table(child) extended from Task with a UI action Submit only in the form view...

sp_18 by Giga Contributor
  • 9558 Views
  • 23 replies
  • 11 helpfuls

Set the list collector/slush bucket value

I want to set the slush bucket values based on the value of some other field. So i have one field as group name in my catalog form which is reference field and referring to group table. And other list collector as group members which is referring to ...

meghashree by Tera Contributor
  • 1908 Views
  • 3 replies
  • 1 helpfuls

Servicenow integration prerequisites and development steps

Hi I am new to integration platform with servicenow.I have requirement to integrate with third party tool.I want to know how to start with servicenow platform and which api will be suitable.Guidance will be appreciated. Thanks Souvick Adhikari

souvick1 by Tera Contributor
  • 3585 Views
  • 3 replies
  • 5 helpfuls

Resolved! onChange Client Script needs to run on Catalog Task

Hello everyone!  We got a very intricate request for a new item for our service catalog, and I'm having some trouble setting it up.  With this catalog item, the initial request is submitted with half of the numerical data that's needed. Once it reac...

cre1014 by Kilo Expert
  • 3036 Views
  • 6 replies
  • 1 helpfuls