Hi I have a requirement like this:where servicedesk agent will update a follow up date field to send a reminder notification.1)first notification will trigger on follow up date2) then it should wait for 24 hrs from follow up date and send a second no...
I am still a rookie here and learning.I know there are different kind of catalog items - record producers, order guides, content items. And I am trying to understand the difference/relationship.Is my understanding correct that only for order guides w...
Hi all,I am trying to refine our nightly LDAP user import, and would like to ignore any ad account that does not have an email address, and not create a ServiceNow account.To be honest, I am not actually sure where to start. Googling didnt help me ...
I created a survey that automatically is sent to the caller listed on the incident when the incident is closed. That caller answers the survey and the results are put in the asmt_metric_result table. My manager wants a report that includes who cl...
The system Welcome Page, welcome.do, which is controlled by adding content to the "Welcome Page Content" (sys_home_list.do?sysparm_userpref_module=c4a536e2c6112275009669056d8e541c), is coming up after an ESS user updates their sys_user "My Profile" p...
I'm attempting to backout an update set, but when I do it says there are five problems identified and to review these and try again. However, I'm not able to see where the problems are identified. How do I find the problems so I can fix them?
Hi guys, i have a requirement to send multiple value under a same xml tag based on the values selected by the user, example like the one given below<complexType> <exampleElement>Data 1</exampleElement> <exampleElement>Data 2</exampleElement> <e...
Howdy folks! I recently wrote an article on how to create a scripted REST API to retrieve catalog item variables via REST (something you couldn't do previously, in Geneva and earlier), so I thought I'd share. In helsinki, there's the sn_sc API that m...
Hello Community Leaders!!Are there any rules to follow while selecting the display value of a table to show up in reference and list fields?I'm asking this because, we have a table with a string field as it's display value. Sometime later, the client...
Hi:I am trying to identify a performance issue on my instance. I believe the issue is due to slow-running Business Rules. I am trying to identify the execution of the Business Rules on the syslog_transaction table. I see that there quite a few record...
Hello Everyone,We have upgraded to Helsinki version from Fuji version in one of the ServiceNow environments and while creating a ticket in this newly upgraded env, I am getting an error while submitting the ticket as shown below:"Requested Due Date" ...
Hello I am trying to bold current.variables.number_text in my mail script and its not populating. Can someone help?<mail_script>template.print('The assigned asset number for: '+current.variables.asset_description +' is '+current.variables.number_te...
I have test it that when the item approval approved(business approval is set as pre-approved), the item approval stage icon marked as green check and proceed to fulfiller and complete the task. Now if the item approval rejected, the icon should marke...
Variable (Type: Lookup Selectbox ) Lookup Value from table having Reference Qualifier is not working on Variable editor.i'm working on a requirement on Record Producer, The Requirement is as followsUser will fill some minimal data while submitting th...
I'm just ran into the new "change model" that I think came with Helsinki.Before you could create a change_request like this:var newChg = new GlideRecord('change_request'); newChg.newRecord(); newChg.comments = 'Testing'; newChg.type = 'emergenc...
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