How to show RITM information on service portal
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07-12-2023 01:10 AM
Hello Exports,
We want to show the user request information ( variables details.) details on the service portal.
Eg. Need below details on the service portal.
Kindly support to achieve.
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07-12-2023 02:46 AM
are you not sending the email containing all the variable information?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-12-2023 02:51 AM
Emails also sending, but users not checking the emails all the time.
so that they want this information on the portal.
it will be easy to them.
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07-12-2023 03:14 AM
then check the link shared above by other member.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-12-2023 03:43 AM
Hello @Ankur Bawiskar ,
Above thread i s useful and apart from colour remaining all working fine.
We want to make heading "Request details " is blue.
pls help me on this.
HTML.
<div ng-class="{'panel panel-default': !data.hide_container}" ng-if="::c.hasVariables(data.sc_cat_item._fields) && !c.options.isServiceWorkspace">
<div class="panel-heading" ng-if="!data.hide_container">
<h3 ng-if="data.itemTitle" class="panel-title">{{data.itemTitle}}</h3>
<h3 ng-if="!data.itemTitle" class="panel-title">${Request details}</h3>
</div>
<div ng-class="{'panel-body': !data.hide_container, 'variable-editor': data.hide_container}">
<sp-model form-model="::data.sc_cat_item" mandatory="[]"></sp-model>
</div>
<div ng-if="c.showSave && c.options.readonly_variable_editor != 'true'" class="panel-footer">
<span ng-if="validating" style="padding-left:4px">${Validating...}</span>
<div style="clear: both;"></div>
</div>
</div>
<div class="workspace-variables" ng-if="::c.hasVariables(data.sc_cat_item._fields) && c.options.isServiceWorkspace">
<div class="variables">
<sp-model form-model="::data.sc_cat_item" mandatory="[]"></sp-model>
</div>
<div ng-if="c.showSave && c.options.readonly_variable_editor != 'true'">
This colour.
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07-12-2023 03:48 AM
I believe if your base functionality is ready inform your customer that color should not be a priority.
you can check the html code and add the color
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader