How to show RITM information on service portal

akin9
Tera Contributor

Hello Exports,

We want to show the user request information ( variables details.) details on the service portal.

Eg. Need below details on the service portal.

 

akin9_0-1689149298632.png

 

Kindly support to achieve. 

 

 

10 REPLIES 10

@akin9 

are you not sending the email containing all the variable information?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar ,

Emails also sending, but users not checking the emails all the time.

so that they want this information on the portal.

it will be easy to them.

@akin9 

then check the link shared above by other member.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar ,

Above thread i s useful and apart from colour  remaining all working fine.

We want to make heading  "Request details " is blue.

pls help me on this.

HTML.

 

<div ng-class="{'panel panel-default': !data.hide_container}" ng-if="::c.hasVariables(data.sc_cat_item._fields) && !c.options.isServiceWorkspace">
<div class="panel-heading" ng-if="!data.hide_container">
<h3 ng-if="data.itemTitle" class="panel-title">{{data.itemTitle}}</h3>
<h3 ng-if="!data.itemTitle" class="panel-title">${Request details}</h3>
</div>
<div ng-class="{'panel-body': !data.hide_container, 'variable-editor': data.hide_container}">
<sp-model form-model="::data.sc_cat_item" mandatory="[]"></sp-model>
</div>
<div ng-if="c.showSave && c.options.readonly_variable_editor != 'true'" class="panel-footer">
<span ng-if="validating" style="padding-left:4px">${Validating...}</span>
<div style="clear: both;"></div>
</div>
</div>
<div class="workspace-variables" ng-if="::c.hasVariables(data.sc_cat_item._fields) && c.options.isServiceWorkspace">
<div class="variables">
<sp-model form-model="::data.sc_cat_item" mandatory="[]"></sp-model>
</div>
<div ng-if="c.showSave && c.options.readonly_variable_editor != 'true'">

 

akin9_0-1689158553442.png

This colour.

akin9_1-1689158589811.png

 

@akin9 

I believe if your base functionality is ready inform your customer that color should not be a priority.

you can check the html code and add the color

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader