How to show workflow stage in ticket widget RITM Service Portal?

zulhiyatiuwi · ‎12-02-2019

Hello, how can i add information about stage in ticket page portal?

I want to show this stage from RITM list to portal

Portal, how can i do this? Please help...

zulhiyatiuwi · ‎12-03-2019

Hello, I have found way to show stage in ticket. I cloned Request Items widget and change script in Server Script line 9 and 31

(function() {
	/*var rec = $sp.getRecord();
	if (rec != null && rec.isValid())
		data.conversation_title = rec.getDisplayValue();
	if (!data.conversation_title)
		data.conversation_title = gs.getMessage("Request");*/
	
	data.title = options.title || gs.getMessage("Stage");
	var gr = new GlideRecord("sc_req_item"); // does ACL checking for us
	gr.addQuery("sys_id", $sp.getParameter("sys_id"));//gr.addQuery("request", $sp.getParameter("sys_id"));

	options.secondary_fields = options.secondary_fields || "number";
	options.secondary_fields = options.secondary_fields.split(",");

	if (options.order_direction == "asc")
		gr.orderBy(options.order_by);
	else
		gr.orderByDesc(options.order_by);

	if (options.maximum_entries > 0)
		gr.setLimit(options.maximum_entries);
	gr.query();

	data.actions = [];
	data.list = [];
	while (gr.next()) {
		if (!gr.canRead())
			continue;
      
		if (gr.getRowCount() == 1)
			data.conversation_title = gr.getValue("short_description");//data.conversation_title = gr.getDisplayValue() + " - " + gr.getValue("short_description");

		var record = {};

		record.sys_id = gr.sys_id.getDisplayValue();
		if (options.image_field) {
			record.image_field = gr.getDisplayValue(options.image_field);
			if (!record.image_field)
				record.image_field = "/noimage.pngx";
		}
		if (options.display_field)
			record.display_field = gr.getDisplayValue(options.display_field);

		record.secondary_fields = [];
		options.secondary_fields.forEach(function(f) {
			var secondaryField = getField(gr, f);
			if (secondaryField != null)
				record.secondary_fields.push(secondaryField);
		});

		if (options.sp_page_dv)
			record.url = "?id="+options.sp_page_dv+"&table="+options.table+"&sys_id="+record.sys_id+"&view=sp";
		else
			record.url = "";

		record.stage = gr.getValue("stage");

		// get appropriate Stage choices for this requested item
		record.stageWidget = $sp.getWidget("cb6631d39f2003002899d4b4232e7030", {req_item_id: record.sys_id, onload_expand_request_item_stages: options.auto_expand_request_item_stages});

		data.list.push(record);
	}

	if (gr.getRowCount() > 1)
		data.conversation_title = gr.request.getDisplayValue() + " - " + gr.getRowCount() + " items";

	function getField(gr, name) {
		var f = {};
		f.display_value = gr.getDisplayValue(name);
		f.value = gr.getValue(name);
		var ge = gr.getElement(name);
		if (ge == null)
			return null;

		f.type = ge.getED().getInternalType();
		f.label = ge.getLabel();
		return f;
	}

})();

And now, stage is show in ticket field, actually there is error like this after i add the new widget

But after reload it, its gone. I dont know why 😞

View solution in original post

Alberto Consonn · ‎12-02-2019

Hi,

please check the following thread, larstange explained a good solution on how to re-use this part of the code in other widgets, it should work fine:

https://community.servicenow.com/community?id=community_question&sys_id=f62a8f69db5cdbc01dcaf3231f96...

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

zulhiyatiuwi · ‎12-03-2019

thank you for your advice. 😄

swathi52 · ‎12-03-2019

Hi

You can do this by customizing existing widget (ticket_fields).

where you can set a variable with the value of parent request stage in server script, and use the variable in HTML part to display it on ticket page.

Thanks,

Swathi

zulhiyatiuwi · ‎12-03-2019

Thank you for answering my qustion. I prefer cloned and edit request item widget. I dont know script well, so i just try another way even its show error in the first and i dont know why. 😞