Developer

I need to add different columns on "Prerequisite" and "Dependent" related list of story table.

Hi All, I need to configure different columns for the "Prerequisite" and "Dependent" related lists on the Story table. Currently, both related lists refer to the same out-of-the-box (OOB) table, and as a result, any changes made to the column configu...

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How to calculate the duration of the incidents closure exclude the on hold duration

Need to create a custom duration field in the incident, which calculate the duration of incident closed to open for the closed record which excluded the time spent on hold. Give me tips how to perform this in metric definition and business rule

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g_form.addOption() not rendering choices on field switch — ServiceNow Client Script Issue

Problem StatementI have a dependent dropdown where selecting an Operations Category dynamically loads filtered Fault Category choices via GlideAjax and g_form.addOption().Issue: When I select an Operations Category for the first time, choices load co...

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Show 2 table data in 1 catalog item variable.

I have a requirement for one of the catalog item variable where variable type is refecne field and its refer to core_company table and now i want to show case the company id which is related table of core_copany table named assumed core_company_id so...

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Resolved! Email not getting sent if the 'to' address is missing

Hi Guys,I have the following situation: I am sending an email to a group outside the notification record in ServiceNow. I could not dot walk into this group I had to script to get to it, then read the group to get all its members and send an email to...

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Source-to-Pay Purchase Line not getting created

Hi Team,I was trying to setup Source-to-Pay but when I am creating an sourcing request from external suppliers I am facing an issue that no purchase lines are getting created.I tested this with another instance it worked(Purchase Lines were getting c...

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Build agent assist count

Hi All,Latest Doc from they mentioned one build agent call consumes 25 assist per call but we tried it is showing as 0 assists . why it is showing 0 instead of 25 and how it is happening?please don't share false info

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Regading postman and servinow authentication

Hi Everyone,I have been working with the REST API Explorer and wanted to test a simple GET request using Postman.In Postman, I enabled Basic Authentication and provided my instance username and password. However, I keep receiving the error message: "...

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remove option only in choice field based on logged in user

Hi all,My requirement is if the logged in users Hr profile's isManager is false and the job profile.job family groups(Reference field) is Accounting. then I want to remove an option in the record producer. I tried but I am getting no where

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Read Only Option - Instance Configured: Where is this set up?

For the rich_description field on sn_hr_core_case form, I noticed this option:I am already aware of the system property glide.read_only.legacy_read_only_behavior which is set to client_script_modifiable. But how was this Read Only Option set in the ...

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how to update the assignment group by using Flow designer Script

Hi team , I wanted to update the assignment group by using scripting in Flow designer.trigger condition :- whenever incident priority changes to critical and state changes to in-progressaction - update the assinment group by using script I have tried...

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Resolved! {{name}} has modified this field value

I need to disable the message function that says the field has been modified. How do I proceed?

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Custom report

Hi Team, I would like to create a custom report where users can select a From Date and To Date to view the data for the chosen period. I do not want to use the OOTB (Out-of-the-Box) reports. Instead, I am looking for a custom reporting solution. Coul...

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Installing Discovery Admin Workspace in a PDI? How to remove the MS Teams Graph dependency?

Discovery Admin Workspace, and anything that depends on it, cannot be installed in a PDI, since the introduction of MS Teams Graph as a dependency. When installing, "Discovery," through, "Manage my instance," the workspace is partly installed, but d...

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Service Catalog: Citizen Developer training

Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...

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