How to start integrating IoT with ServiceNow?

[tidert_24]

Hello experts!

I tried searching for integrating IoT with ServiceNow but it seems that there are no leads on where to start, can someone please drop some links? Thank you so much in advance.

I have also read that ServiceNow acquired G2K which is an AI platform for IoT last year. 

https://www.servicenow.com/company/media/press-room/servicenow-to-acquire-g2k.html

I would like to know if there are any updates or documentation about this because the link above was the only article for it.

I don't know where to look anymore. I appreciate any help that comes. 

Thank you in advance.

[MattiasJonsson · Accepted solution]

I'd say you're asking two related, but different questions.

How do I integrate IoT with Servicenow

What will happen with G2K that ServiceNow acquired.

For the first question, it really depends. What data does your "IoT" devices produce, how do they share it and what do you want to do with the data.

For instance, you can use MetricBase to store time-series data from sensors, and based on patterns, outliers etc in those values, you can perform an action (create a Deviation record when sensor data is too High/Low for instance).

Or, you can use Stream Connect to subscribe to a KAFKA topic where IoT devices post data, with this you can perform "something" in ServiceNow - it all depends on your use case(s)…

Secondly - what will happen with G2K?

Personally, I don't know - but, I would expect it to be integrated in one way or another in to a current and/or future solution - and, when that solution is ready for market, it will be announced.

If helpful or correct, please indicate so!

[tidert_24]

Hello Sir @MattiasJonsson. 

I am interested in using MetricBase, how can I connect the IoT device to ServiceNow, are there are any documentation for this?

Thank you in advance.

[MattiasJonsson]

I would check out Docs, there's plenty on MetricBase there.

To my knowledge, MetricBase is not available on PDI's though, so you would need to talk to your ServiceNow account team for further info.

A common way to post data to MB is the REST API.

https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/Cl...

If helpful or correct, please indicate so!