how to stop data export emails being sent to my email id by default

[a2gupta]

Hi All,

When we export any data (incidents,changes etc) from servicenow in excel/csz/xml format,if the records are more than 10,000(in my case) service now sends the data through email.

But if I click on Remember my decision, from next time, it doesn't ask for my id, but I get a message that the data will be sent to my mail id and we just have to press ok. That's fine. But if I want to end this,i.e,I want the confirmation screen to appear again asking for id,not taking my id by default,what should I do? I tried different browser,clearing browser history,caches,cookies etc . But did not work. It's still taking my id by default. Is there somewhere this data is stored in servicenow from where its taking the value? How can we change it?

Thanks,

Anurag

[dravvyramlochun]

Hello Anurag,

Can you try a cache.do and see if it helps

[a2gupta]

Hi Dravvy,

I tried cache.do at first,but did not work .

[dravvyramlochun]

Maybe you can change the warning threshold to a smaller value and then see if it triggers, then set it back just a s a tets.

A warning threshold property called glide.ui.export.warn.threshold controls how the records are exported. If a user attempts to export a number of records from a list that exceeds the warning threshold, a dialog box offers the choice of waiting for the export to complete or having the exported records emailed as an attachment. The warning threshold can be changed in the system property. The email attachment must not exceed the maximum allowed email size or configured email attachment size. For more information, see Exported Table Emails.

[a2gupta]

I followed the link and reduced the default limit and tried,but same thing happens! no change.