how to stop data export emails being sent to my email id by default

[a2gupta]

Hi All,

When we export any data (incidents,changes etc) from servicenow in excel/csz/xml format,if the records are more than 10,000(in my case) service now sends the data through email.

But if I click on Remember my decision, from next time, it doesn't ask for my id, but I get a message that the data will be sent to my mail id and we just have to press ok. That's fine. But if I want to end this,i.e,I want the confirmation screen to appear again asking for id,not taking my id by default,what should I do? I tried different browser,clearing browser history,caches,cookies etc . But did not work. It's still taking my id by default. Is there somewhere this data is stored in servicenow from where its taking the value? How can we change it?

Thanks,

Anurag

[m_bhushan]

Best solution is Cache

Check out   cache in wiki page.

[narayansaha]

Hello Anurag,

Have you got any solutions to fix this Problem? Actually I have exactly the same issue, would like to know if this could be solved on urgent basis...

[hanusha1]

Hi All,

We are also facing same issue.

Kindly please let us know if they is solution available.

Regards,

Hanusha.

[MR_MKarjuna]

Hi 

I had the same issue, but somehow I found the solution for this, go to "user preference" in Left navigation and search for "export_warn" and remove the value email in it or delete preference. Then log out from the instance and log in again. Now you see the wait for it option while clicking on export. 

If you got the solution, mark this as accepted.

Regards,

Arjun

[MR_MKarjuna]

Hi Anurag,

I had the same issue, but somehow I found the solution for this, go to "user preference" in Left navigation and search for "export_warn" and remove the value email in it or delete preference. Then log out from the instance and log in again. Now you see the wait for it option while clicking on export. 

If you got the solution, mark this as accepted.

Regards,

Arjun