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How to stop email loop sent to requester or user

ravivarmach
Tera Contributor

‎02-13-2025 08:41 AM

Hi everyone,

When ServiceNow sends a notification to a user and receives an auto-reply from them, the system triggers another notification in response. This results in the user sending another auto-reply, which causes a loop. How can we prevent this loop, as it may lead to a bad user experience? Please help with this issue.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-13-2025 11:27 AM

Hi @ravivarmach 

 

I'm not sure, but create another rule in your inbound action where the subject contains "OOO" or "Out of Office" and ignore those emails.

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Dr. Atul G. - Learn N Grow Together
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