How to stop Mass Update by using update selected and update all context menu from the table
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06-20-2025 05:27 AM
Hi All,
I want to stop the update selected Context based on the managed by group:
Ie: I should only be able to update only those CI with managed by group which i am part of:
suppose there are
5 CI with managed by group A
2 CI with managed by group B
and 3 CI with Managed by group as empty
Now from the table view if i select all of these CI and click on Update Selected then me being part of group A should be able to edit only those CI which have Managed by group as A.
Please provide any solution / documentation/ or insights if this is even possible or not.
Thankyou so much.
FYI:
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06-20-2025 05:28 AM
You need to create an ACL or add a client script where you check if the user is part of a specific group. The client script should be triggered on cell edit.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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06-23-2025 12:01 AM
Hi Atul,
The update selected opens up a new form with no values and any value filled there updates the selected record from the list side, so can there be any other solution appart from on cell edit CS ?
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06-23-2025 03:09 AM
I just learned something new — when you choose "Update Selected", it opens a new form, and you won’t see any pre-filled values initially.
That’s because you’re expected to set the values in that form manually, and all the records you selected in the list view will be updated with the values you enter in the form.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-23-2025 04:08 AM
Hello,