How to stop notification to the user who added comment via external portal

[Sakshi10]

Hi,

There is a requirement like our serviceNow is integrated with the external portal. Whenever any user added comment via portal in serviceNow it's updated with the name as portal. 

I need to find out the user name who added that comment and to stop sending notification to that particular user.

Could you please assist.

Thanks in advance.

Sakshi

[Abhi13]

Hi @Sakshi10 ,

Can you share the screenshots of the current scenario ?

Thanks,

Abhishek