How to stop oob approval request notification for a only one approval activity in workflow.

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aladpereira
Mega Expert

‎10-27-2015 06:53 AM

Hi All,

I need to stop a out of the box approval request notification for only one approval activity because i have created a customized email notification for that approval activity in workflow for a catalog item. i don't want to stop it for the entire catalog item by applying condition in notification. since this oob approval request should work for other approval request notification inside the workflow of same catalog item. Any idea in this will be very helpful.  

Note: Customized notification is fired by event via workflow(Runscript).

Regards,

Alad.

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Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎10-27-2015 07:05 AM

I believe there is a wf_activity field on the approval table that is a reference to the workflow approval activity that fired the approval. You could use that in your notification condition. Depending on when you went live with your instance you may have to activate that field, though.


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arpitt
Tera Expert

‎10-27-2015 07:06 AM

Hi Anto,



Make use of advanced condition in the notification glide the request number and check for the catalog name and filter the respective catalog.



Regards,


Arpit Taneja


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