How to stop opening virtual agent chat bot window automatically when after esc page loading ?

Balakrishna_ABK
Tera Guru

‎06-30-2024 08:51 AM

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How to stop opening virtual agent chat bot window automatically when after esc page loading , it should open only when user clicks manually

 

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2 REPLIES 2

Its_Azar
Tera Guru

‎06-30-2024 09:23 AM

Hi there @Balakrishna_ABK 

I think you can disable the autolaunch, 

navigate to Virtual Agent > Administration > Virtual Agent Configuration.

  •  find the settings related to the auto-launch feature. This might be under a section like "Chat Settings" or "User Experience, not sure ill have a look at my PDI and confirm later, if it doesnt work lemme know.
  • Look for an option Auto-launch Chat.
  • Uncheck this option to prevent the chat window from opening automatically when the page loads.

If this helps kindly accept the response thanks much.

 

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Balakrishna_ABK
Tera Guru
In response to Its_Azar

‎07-01-2024 01:18 AM

Hi @Its_Azar , thanks for your reply but there is no such option.

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