How to stop opening virtual agent chat bot window automatically when after esc page loading ?

[Balakrishna_ABK]

How to stop opening virtual agent chat bot window automatically when after esc page loading , it should open only when user clicks manually

[Its_Azar]

Hi there @Balakrishna_ABK 

I think you can disable the autolaunch, 

navigate to Virtual Agent > Administration > Virtual Agent Configuration.

•  find the settings related to the auto-launch feature. This might be under a section like "Chat Settings" or "User Experience, not sure ill have a look at my PDI and confirm later, if it doesnt work lemme know.
• Look for an option Auto-launch Chat.
• Uncheck this option to prevent the chat window from opening automatically when the page loads.

If this helps kindly accept the response thanks much.

[Balakrishna_ABK]

Hi @Its_Azar , thanks for your reply but there is no such option.

[SivaKarnati]

Hello @Its_Azar ,
I cann't find the option in the latest version of servicenow. Can you help me where to find out in new version of servicenow.I mean in yokohama.Thanks in advance