IRM Risk Assessment -Questions not visible -

AjvadK
Tera Contributor

I am not able to see the questions/factor for Inherent and Residual assessments for some Risk Assessments. I can only see the scoring section. I am not able to see Impact and likelihood sections. 

 

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AjvadK 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0744248

I think you are missing the required role here. I faced the same issue in my training, and after being given the Risk Assessor role, it got resolved.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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But I am only facing this issue for some assessments only. For others I am able to see the questions.

AjvadK
Tera Contributor

And the user also already has the role sn_risk_advanced.ara_assessor

Try to remove this duplicate log, then log out and log back in. After that, give the role again, clear the cache, log out and back in once more, and then check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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