How to stop the execution of workflow on ritm
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‎02-21-2017 06:28 AM
i am creating ritm here work flow is executing on this ritm ,i don't want to execute this workflow in this ritm ,ihow to stop that ,kindly suggest.
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‎02-21-2017 09:44 AM
hi anantha,
i tried but it didn't workout
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‎02-21-2017 10:01 AM
Rakesh meda wrote:
whenere i am referening catalog item therre was a workflow triggers again i want to stop that workflow
Sounds like you want to remove the workflow against the Catalogue Item itself, as suggested by Harish higher up. This would be a better approach than raising a new RITM then immediately cancelling an unwanted workflow.
Do you know what condition is causing this workflow to fire? That's probably your first place to look.
(note: the point of the WF is that the RITM is satisfied by someone, rather than the item is requested but nobody does anything about it.)