How to store data from email into custom table fields

aishwaryajn
Tera Contributor

‎05-24-2025 07:10 AM

I have a requirement for one use case where am getting mail from different tool 
Email sample:

Name: abc

Email: abc@gmail.com

Phone no: 987654320

....etc

Need all these info to be stored in custom table sys_user1 table with fields mapped

 

I will create a inbound email action, but what script needs to be added to create and store data in that custom table and field mapped ?

 

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Maik Skoddow
Tera Patron
Tera Patron

‎05-24-2025 08:16 PM

Hi @aishwaryajn 

 

You are on the right track by using an Inbound Email Action in ServiceNow. To store the extracted information into your custom table (sys_user1), you need to write a script that:

  1. Parses the email body to extract each field's value.
  2. Maps those values to the appropriate fields in sys_user1.
  3. Inserts a new record.

Below is a sample script you can use in the Inbound Email Action (in the "Actions" tab, inside the "Script" field):

 

// Get the email body as plain text
var body = email.body_text;

// Helper function to extract fields
function extractValue(pattern, body) {
    var regex = new RegExp(pattern + "\\s*:\\s*(.*)", "i");
    var match = body.match(regex);
    return match ? match[1].trim() : "";
}

// Extract values
var name = extractValue("Name", body);
var emailAddress = extractValue("Email", body);
var phone = extractValue("Phone no", body);

// Now create a record in your custom table
var gr = new GlideRecord('sys_user1'); // Use your actual table name
gr.initialize();
gr.u_name = name;       // Change u_name to your field name in sys_user1
gr.u_email = emailAddress;  // Change u_email accordingly
gr.u_phone_no = phone;      // Change u_phone_no accordingly
// Map additional fields as needed here

gr.insert();

 Maik

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