Hi All,
I'm working on a Virtual Agent topic where I use a Lookup action to fetch details from the sys_plugins table, including the plugin status (Active/Inactive).
What I'm trying to achieve:
- Based on the plugin status, I want to make a decision in the Decision node (Yes/No)
- If the plugin is Active --> Yes path, otherwise No path.
What I've tried:
- I successfully retrieved the plugin status using a Lookup action.
- But I'm unsure how to store this value and use it in the Decision node.
Questions:
- Where should I store the plugin status so that it can be reference in the Decision node?
- Do I need a Script Action, or can I use a variable binding approach?
- Is there a best practice for handling such lookup-based decision-making in Virtual Agent?
I'm using ServiceNow Washington DC. Any guidance or examples would be greatly appreciated!
Thanks in advance!🙂
