How to sync Azure ad with service now

[kulshreshtha]

I have followed the steps in the link Tutorial: Azure Active Directory integration with ServiceNow | Microsoft Docs   . I am able to get users in service now. The problem is its taking very long time to get reflected in service now. . What can be done if i need azure ad changes to reflect in service now.

Thanks in advance

[VivekSattanatha]

Hi Naman,

I followed the same doc which I shared you already. All my ServiceNow users able to login with Azure ID and whenever a new user created in Azure/O365 the same user will get created automatically into my ServiceNow.

Tutorial: Azure Active Directory integration with ServiceNow | Microsoft Docs

Let me know where exactly you are seeing problem.

Regards,

Vivek

Based on the impact hit like, helpful or correct

[kulshreshtha]

I created 10 users in Azure AD.They can login into portal.azure.com using userid and password created in Azure Ad. After this i followed steps in that link to do SSO and Automatic account provisioning, Assigning user to Servicenow. Now i got all users and groups that i created in AzureAD into snow. But those users are not able to login into snow without i manually updating password in snow. Below is the screenshot of the imported user in snow.

[kulshreshtha]

THIS IS THE ERROR WHEN USERS FROM AZURE ad ARE TRYING TO LOGIN

[VivekSattanatha · Accepted solution]

Hi Naman,

I guess, I found your issue. I believe you are not able to redirect   Azure login URL.

Add this below system property in your instance sys_properties table and try open your instance URL.

glide.authenticate.sso.redirect.idp = "Sys id of your Azure Identity provider"

Let me know if its fix your issue

Regards,

Vivek

Based on the impact hit like, helpful or correct

[kulshreshtha]

Hi Vivek

When i hit SSO url obtained from Azure AD user authentication is performed and redircted to login page of service-now instance