How to synchronize Flow Designer stages with RITM state and handle On Hold transitions

[ELMAHDI]

Hello everyone,

I have a use case that has been taking me quite some time to implement, and I would appreciate your guidance.

I need to synchronize the graphical stages in Flow Designer with the stages and states of a RITM. I have already created multiple stages in Flow Designer to match the RITM lifecycle. To handle the synchronization, I am currently using Wait for Condition activities to listen for variable or state changes on the RITM and then update the Flow stages accordingly.

However, I must respect the following mapping between RITM state and stage:

• State = Closed Complete → Stage = Complete

• State = Closed Skipped → Stage = Closed Incomplete

• State = Work in Progress → Stage = Delivery

• State = Pending → Stage = On Hold (only when clicking the On Hold UI Action)

• State = Work in Progress → Stage = Assessment (only when clicking the Assess UI Action)

The main issue I am facing is with the On Hold behavior. In Flow Designer, there is no clean way to:

• Go back to a previous stage

• Skip or bypass a stage

• Re-enter a stage once the flow has moved forward

Can someone help me with this i really appreciate your help

  

[nayanmule]

@ELMAHDI  , you can always use a wait for condition to check if the state is still onhold or not . If the condition matches , you can then update the record back to the normal state.

Regards,

Nayan

[ELMAHDI]

i didn't get what you want to say ? 

[nayanmule]

what challenge exactly are you facing in your flow ? 

[Ankur Bawiskar]

@ELMAHDI 

check this link

Flow Stages: A gem for Service Catalog 

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