Developer

Dynamic translation of emails triggering 2 emails in servicenow

After enabling Dynamic translation for emails. Two emails are triggering one in default English and other translated version (user preferred language)How to disable triggering in default English ?

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How to configure link on caller card under Record Information Page for an incident in SOW

How to configure link on caller card under Record Information Page for an incident in service operations workspace? Requirement is to create new link called 'Caller Config. CI' on caller card/page, when clicked on link, it displayscaller associated c...

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Flow variable Value Retention not happening when using the variable inside do the foloowing

Hi All, I have a requirement on demand table and I am generating few demand tasks and approvals for demand record.Now in this flow for one of the approvals if it gets rejected I need to go back to a previous step and regenerate the tasks and the app...

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Best Practices
Scripting and Coding

In List Declarative Action, Client Script is not capturing the sysids of selected records

I have created the list declarative action as client script. I have created the pop- up and not able to hold the sysids of multiple or single record. Please help me

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how to add brand logo in header of portal app shell ui builder

how to add brand logo on the top left in the header of portal app shell in ui builder

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Data visible in Form view but not in List view for SC_TASK

Hi Team, When I submit a service request from the portal, the data is visible in the form view. However, in the list view, the same data is not displayed.I have checked Client Scripts and Business Rules, and there are no customizations affecting this...

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ServiceNow's JavaScript Executor

You might already know about this tool, but if you don't, here's a handy little ServiceNow feature that's worth keeping in your developer toolkit: the JavaScript Executor. It's one of those utilities that many developers stumble across at some poi...

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Smart Document - Ask Now Assist button not available in the Document viewer

Hello,I have configured Smart Document for TPRM in ServiceNow.So far, I have completed the following setup:Installed the Document Intelligence pluginActivated the Smart Document skillEnabled the system property: glide.ui.seismic.attachment.dialog.ren...

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Display variables in the variables tab in the record producer

I have a record producer and I need the variables from the record producer to be displayed in the variables tab when creating a task in a custom table. I was trying to do this via flow designer using the create catalog task action, but I can't insert...

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Resolved! How change mid servers display name in servicenow instance.

I've setup mid server for the dev environment correctly, and it is functioning as expected. I've been asked to change the name of the mid server that displays in ServiceNow. Note: There is no need to change the service name. I need to change the disp...

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how to add assignment group inside Discuss button Pop up in servicenow incident form?

Hi, How to add Assignment Group inside the Discuss button Pop Up page, if we Click on Discuss button in incident form?

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need help in flow

We have a catalog item with the following fields: Related Category (Mandatory) – Choice field with values:Collaboration and CommunicationCyber Security ServicesHardwareInfrastructureSoftwareApplication Name – Reference field to the Business Applicati...

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Workspace List Error

I have a Workspace page that displays records using multiple sys_ux_list configurations under the same category (View Master List). The available lists are: SOERSNSFAll1 All of these lists are configured to use the same table: When a user selects a l...

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Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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Resolved! Why it's taking too long to load the PDI

I was unable to access my PDI because it showed the error message "Error upgrading to Australia Patch 2". I then tried to reset and wipe the instance. Around 10:20 AM, I received an email stating that my instance was ready. However, it has now been m...

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