How to test SLA notifications without waiting for SLA breach?

[merete]

Is there any way I can test changes in SLA notifications and templates and se the result instantly?

I'm testing in our dev-site, and every time I change the content in an notification or template I have to create a new incident and wait until SLA breaches to se how the email people recieves looks like.

There must be a muche easier way to do this?

[PeterWiles]

Create a test SLA with a short duration.

Pete

[robpickering]

Agree with Peter, when testing ours we set the SLA duration to 10 seconds.   Once we know it's working, we update it back to the proper value.

[merete]

Thanks!

I'll try that!