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How to trigger a Flow only when a specific field changes in ServiceNow?

goratmitsel
Kilo Contributor

3 weeks ago

Hi everyone,

I’m trying to create a Flow in ServiceNow that should only run when a specific field (for example, state or assignment group) changes on an incident record.

I’ve set the Flow trigger to “Updated,” but it seems to run even when other fields are modified.

Is there a best practice or condition expression I can use to ensure the Flow only executes when that specific field changes?

Thanks in advance for any guidance or examples you can share!

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Brad Bowman
Kilo Patron
Kilo Patron

3 weeks ago

Do you see the Condition section of the filter where you can add your criteria?

BradBowman_0-1762795702574.png

BradBowman_1-1762795786827.png

If not update your Flow Designer plug-in to the latest version.  If it's still not available for your release version or whatever you can do the same thing by making the first activity an IF activity that only runs all of the other activities if the criteria is met.

 

 

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