How to trigger approval based on the Field in Catalog form ?

Anuj30 · ‎04-24-2022

Please help to solve the problem.

Client need a workflow as if user select the name in form then the approval will be trigger to that person.

for example: in picture if user select Finance and HOD. then approval email will need to go to Finance and HOD.

Mohit Kaushik · ‎04-27-2022

Hi Anuj,

If that is the case then you need to create 3 different approval - user activities in your workflow. Each one will trigger approval to one- one user based on your sequence first to HOD, Finance, Director and MD.

In your first approval activity you can send the approval to HOD variable and once approved then you can send it to Finance and so on. And the reject case also you can handle easily.

An approval-user activity will have to outputs, Approve and Reject. So based on your requirement you can map them with other activities.

Please mark this as helpful.

Thanks,
Mohit Kaushik
Community Rising Star 2022

Thanks,
Mohit Kaushik
ServiceNow MVP (2023-2025)

View solution in original post

Hemant1 · ‎05-02-2022

Hello

Why Can't You opt for Flow designer ?

Thanks

Hemant Kumar Ch