Hello Guys, We need to report on the incidents resolved by Service desk level 1, Service desk level 2, Service desk level 3 groups to achieve the below scenarion 1) The tickets that are assigned to only one of these groups through out their lifecy...
Hi All, Is there any way to call script include synchronously from service portal other than getXMLWait()? I am using getXMLWait() in onSubmit client scripts. Thanks in advance. Prateek Gupta
Hi I want to approve / reject a change request using scripted rest API . Can anyone help me with this .
Hi, On the user table i have a currency type field which is default to DOLLOR, now for the users who's city is Delhi we wanted to set the field currency type as Rupees. Can anyone please help how to do this
OOTB's Incident State Duration displays the Duration for all statuses.However, if I want to display only the Duration for the status "In Progress", I do not know how to write the script. I am an inexperienced coder, so I asked the question. Thanks in...
I have a question on Next Experience UI. There are two things I would like to realize in Next Experience UI. But I was not able to find answer in the document. So I would appreciate it if you guys tell me the procedure to realize the followings. 1, ...
Hi AllI need to move multiple groups and its details from dev to test instance. The sys id of every individual group in both these instances should be the same.Would appreciate any suggestion....Thanks in advance
Hi All, When a user wants to create delegation it should be only Approvals (automatically). There should not be any other options like Assignments/CC notifications/Meeting invitations. So that the delegation works only for Approvals and not other opt...
Hello there, In our ServiceNow Instance, we are using multi domain management, i.e. we have multiple customers due to which we have domain management to hide data from one customer to another customer. In this situation, if we enable the property "gl...
Hi, So I created an ATF test, which is not too fancy just checking a catalog item and creating a RITM and SCTASK. I created a user for this test with the relevant roles, and also gave it a Line Manager (LM). If you run the test with the user imperso...
Hi! We have a custom field in the Department Tablen called "department id" where in the data contains 5- 7 digit numbers. Now in the record producer field we only want to show the records with only 6 digits. How can I achieve that? Thanks Eg. L...
I have a Catalog form that takes in a string in the form of a dollar amount $5.00 I'm putting that into a table that has a cost field set as currency. Doing a background script it works: removed all the variables not related to this issue- the rest...
Hi ! I created a catalog item with a super simple workflow so as soon as this type of request is submited it will auto approve and auto close the request. The problem is that my RITM state stay as open even if the RITM stage is completed. We don't wa...
Hey all, So there's a specific thing I'm trying to accomplish here for data retention for the business but I'm running into an issue where my values are coming up NULL and I'm not sure what's happening. Long story short, business is wanting two diffe...
I have created a VA Topic where a user is prompted to select a ticket. A check is done to see if a live agent is available. If there is no agent, I want to update the ticket they selected. I have created the flow accordingly, but the record is not g...
