How to trigger notification for requestor for when request is pending approval from approver on RITM
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12-15-2024 08:52 PM
Hi Team,
how to trigger notification for requestor for when request is pending approval from approver before sc task is created
Please advice asap
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12-15-2024 09:02 PM
you can send reminder emails and send email
what did you try so far?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-15-2024 11:05 PM
send mail once approval is triggered but cannot change in flow
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12-16-2024 01:46 AM
Hello @vamshi2
If you did not want to change in your flow you could create email notification on the creation of the record in approver table and put condition for the source table from which table the approval comes and also you can put condition accordingly to your need like state is pending when you want to send the notification you can put condition for that also .
and select the approver in who will receive because request For is approver for this record
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thank You