How to trigger notification to caller from script include

[Umasankar Guth1]

Hi All,

We have an inbound action that create incident and when there are keywords on email, a sperate script include is there to call the keywords from inbound.

And when there is non relevant keywords, from script include i have restricted creating incident through setAbort(true) action. in this case I want to trigger notification to caller saying due to invalid keywords incident didnt created.

I have written an even and notification tested this on incident table as well as on sys_email table but event is not firing.

Condition in script include:

else{

                gs.eventQueue('email.rejected',current,email.from);

                current.setAbortAction(true);

                }

Please suggest.

[Manmohan K]

@Umasankar Guth1 

Why is that ?

You need to create the notification on incident table

Please share the images of event and notification after making changes to them

[Umasankar Guth1]

@Manmohan K 

But incident creation is restricted right through inbound that means no incident record is created .... Target will be empty on sys_email record.

Thats why I took sys_email as the table.

[Umasankar Guth1]

@Manmohan K it worked after changing table to incident and in event trigger condition changed to gs.eventQueue('event.name',null,gs.getUserID());