How to trouble shoot Internal server error?

Eileen Hessmill
Mega Expert

I completed a flow design for a service catalog request in our dev instance and it works fine, but after committing it to the test instance, I'm getting 'Internal Server Error'. I have a suspicion that it is related to being developed in Global application, but because I wanted the flow to update data in other applications, I didn't think there was another option. 

Here is the console log error I'm getting:

find_real_file.png

Does anyone know what I can do to overcome this issue?

1 ACCEPTED SOLUTION

Eileen Hessmill
Mega Expert

I found the problem by comparing the list of variables between the dev and test catalog item, and found that I was missing several. I added them and pushed the new update set to test, and now it's working. The error message wasn't helpful. Thanks for your reply.

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3 REPLIES 3

sachin_namjoshi
Kilo Patron
Kilo Patron

you can troubleshoot this issue using system logs to find culprit source script.

It seems that you have something running on submit ( client script) which is causing this issue.

 

Regards,

sachin

Eileen Hessmill
Mega Expert

I found the problem by comparing the list of variables between the dev and test catalog item, and found that I was missing several. I added them and pushed the new update set to test, and now it's working. The error message wasn't helpful. Thanks for your reply.

Lalita Sharma
ServiceNow Employee
ServiceNow Employee

Hi Eileen, 
I am facing the same problem, but in my case variables are same in prod and test instance.so could you suggest any other dependency it might have.