How to trouble shoot Internal server error?

Eileen Hessmill
Mega Expert

I completed a flow design for a service catalog request in our dev instance and it works fine, but after committing it to the test instance, I'm getting 'Internal Server Error'. I have a suspicion that it is related to being developed in Global application, but because I wanted the flow to update data in other applications, I didn't think there was another option. 

Here is the console log error I'm getting:

find_real_file.png

Does anyone know what I can do to overcome this issue?

1 ACCEPTED SOLUTION

Eileen Hessmill
Mega Expert

I found the problem by comparing the list of variables between the dev and test catalog item, and found that I was missing several. I added them and pushed the new update set to test, and now it's working. The error message wasn't helpful. Thanks for your reply.

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3 REPLIES 3

sachin_namjoshi
Kilo Patron

you can troubleshoot this issue using system logs to find culprit source script.

It seems that you have something running on submit ( client script) which is causing this issue.

 

Regards,

sachin

Eileen Hessmill
Mega Expert

I found the problem by comparing the list of variables between the dev and test catalog item, and found that I was missing several. I added them and pushed the new update set to test, and now it's working. The error message wasn't helpful. Thanks for your reply.

Lalita Sharma
ServiceNow Employee

Hi Eileen, 
I am facing the same problem, but in my case variables are same in prod and test instance.so could you suggest any other dependency it might have.