How to update an Incident in another Instance using flow designer custom REST Action?

[Arshdeep Singh]

So I have two Instances, a primary and a secondary Instance. When we create an Incident in Primary Instance it should be created in the secondary Instance but I have done this part using the flow designer REST Action.

The thing is I can't update the same record in Primary Instance If I make any changes to the record in Primary Instance.

I have this REST Action defined in my instance:

I have not defined anything in the Output. When tested it returns Success but the Incident is not updated in the Primary Instance.

Any help would be appreciated.

[Community Alums]

Hello Arshdeep,

Add a step "Update record", after rest step, then select record from input and table name and then set field values.

Thank you!

[ricker]

@Arshdeep Singh,

Why do you expect testing that action to update a record on the primary instance?  Furthermore, if you're triggering the action on the update of a record why would you want to also update that same record automatically?  It would never stop.