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‎10-13-2017 03:59 AM
Hi All,
In one of my service catalog item, I have an approval and then based on that user is getting added to servicenow groups. I have provided script to update comments field along with user addition. Now when ever user is added to groups, the work notes are updated with the approver's name. Is there a way way to change this and provide some default user name for adding this comments?
Regards,
Ajai
Solved! Go to Solution.
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‎10-25-2017 03:48 AM
Finally found a solution.
Instead of current.comments , I queried the sc_req_item table and updated comments field using GlideRecord.
Now comments are updated with impersonated user.
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‎10-20-2017 01:52 AM
Hi Ajai,
Does my solution addresses your issue? If yes, please mark the answer as correct and close the thread. This will help future community visitors to this thread.
