I have retrieved an update set twice from Dev to QA

[Ronak3]

I have retrieved an update set twice from Dev to QA, one through remote instance and the second through retrieved update sets -> export XML. So basically now in my QA instance, i have duplicate update set. My question is can i delete one of them?? Or if i commit both of them would that create any conflict??

Please help me out ASAP what steps do i need to do. I have to complete this in QA by EOD.

[andymcdonald]

if they contain the same updates, there is no problem getting rid of one, or just setting its state to 'ignore'.   That way it will not be carried forward to any higher instances.

[Ronak3]

Hi Andrew,

Thanks for your reply. I have one more question. I have previewed and committed the retrieved update set in QA (Now it shows in Complete state in QA). Now i need to update a field. So my question is Do i have to create another update set in DEV and make the change and move that update to QA and merge the previous and the new update set

OR

Can i create an update set in QA itself and make the change in this new updates set and merge with the previous one??

Please let me know the steps to perform this. Thank you!

[Jaspal Singh]

Hi,

Kindly find my comments inline in red.

Thanks for your reply. I have one more question. I have previewed and committed the retrieved update set in QA (Now it shows in Complete state in QA). Now i need to update a field. So my question is Do i have to create another update set in DEV and make the change and move that update to QA and merge the previous and the new update set

-- Yes, create an update set in DEV & push it to QA. Not necessary to merge update. You can commit it in individually.

OR

Can i create an update set in QA itself and make the change in this new updates set and merge with the previous one??

--Yes you can but not necessary & it would not have any changes reflected in DEV & would be against ServiceNow's Best practice.

[Ronak3]

Thank you, Jaspal! Why i said about merging sets because i need to again change the field label name to the previous update which was captured in the first update set. So basically this new update set will be the second one. So could you please let me know how to do??