How to update fields in table from catalog items field after submission of request.

Atchutaram
Tera Contributor

Hi @everone

I have a requirement where i need to update a two fields which are short description and app ID in one table from catalog item fields which are short description and Application ID after submission of the form.

 

How can i do this?

 

Best Regards.

8 REPLIES 8

@Atchutaram

then use workflow run script.

How did you determine which record to update?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Atchutaram 

it's an easy requirement whether you use flow or workflow.

How are you identifying which record to update on the target table?

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar , I have two fields on catalog form Short description and application ID. now when user fill those details those should be updated in record of a one table. 

 

I have Organization table, in which we have many organizations records, these fields on the form should be update in that particular organization record.

@Atchutaram 

my question is -> how will you identify which record in that table to update? what query are you using?

Are you having any reference variable in your catalog item which holds which record to update?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader