How to update IMEI in ALM Hardware Form with or without Admin Access ?

[VIKAS45]

How to update IMEI in ALM Hardware Form with or without Admin Access ?

[Leonardbrit]

Updating the IMEI (International Mobile Equipment Identity) in an ALM (Application Lifecycle Management) hardware form typically requires administrative access, as it involves making changes to crucial device information. Without admin access, you might not have the necessary permissions to perform this task.

If you have admin access:

1. Log in to the ALM system with your admin credentials.
2. Navigate to the Hardware Form or Device Management section.
3. Locate the specific hardware or device for which you need to update the IMEI.
4. Edit the device details and locate the IMEI field.
5. Update the IMEI with the new information.
6. Save the changes.

If you don't have admin access, you should contact your organization's ALM administrator or IT support. They can assist in updating the IMEI as they have the necessary permissions to make changes to device information in the ALM system.

Please note that IMEI updates are typically associated with mobile devices, and updating them without proper rewrite my essay may violate policies or regulations. Always ensure that you have the appropriate permissions and authorization to update IMEI information in any system.

[Danish Bhairag2]

Hi @VIKAS45 ,

With Admin Access:

• Navigate to the Hardware Table:
• If you have admin access, go to "Self-Service" -> "Hardware" in the Application Navigator.
• Search for the Specific Hardware Record:
• Search for the hardware record using criteria like the hardware name, model, or any other unique identifier.
• Edit the Hardware Record:
• Open the hardware record you want to update.
• Modify the IMEI field with the new value.
• Save the record to apply the changes.

Without Admin Access:

• You can create a simple catalog item with 2-3 fields in it for eg Asset tag & IMEI number field. Both mandate along with Requested By field & justification field if needed.
• Share the catalog item with handful of people who are suppose to update that field without admin access, you can do this from available for tab present under catalog item. This way we make sure only certain set of people can update the IMEI number.
• And once the form is submitted u can right an onSubmit script or attach a flow/workflow & write a simple GlideRecord query which will update the asset after submission.
• After submission tickets also gets created (Request & RITM) which can be helpful for auditing purpose. Like who updated & for what reason.
• (Optional) You can do an extra step over here by populating the request number & Requestor name in the asset history after your IMEI number update using which people can track like it was updated as part of this request.

Pls discuss with your clients before implementing with non admin access whether it's fine to go ahead with that solution or not.

Thanks,

Danish

[Danish Bhairag2]

Hi @VIKAS45 ,

If my response helped you could u please mark my response as Solution accepted as it will help other users to find the correct answer.

Happy Learning 🙂

Thanks,

Danish