Developer

Open/Create Record in Custom Workspace from OpenFrame (Classic UI) on Call Connect

Hi Community,I have a scenario where I’ve integrated OpenFrame in ServiceNow Classic UI for a softphone.When a call is connected, I am able to trigger actions in the Classic UI. At the same time, I already have a Custom Workspace open, and my require...

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kB article multi level approval using flow designer

Hi Team, How to achieve below req for KB article in ServiceNow using flow designer, as I am new to flow designer. case 1:Document Type=A & Prepared by B userthen flow should go to Approval 1: C userApproval 2: D groupIf both will approve then pub...

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Resolved! How to Link SLA breach emails from TASK SLA table to Incident worknotes activity stream

Hi,Have a requirement to see the SLA breach emails in the Incident Activity stream like how other emails we see eg when incident is resolved. I am trying to copy the emails from task sla to incident using a before insert Business rule and in filter ...

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How to add a Request Item Variables in the Catalog Task list view

Hi All,I want to know, how to add a Request Item Variables in the Catalog Task list view.

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is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

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Email Digest is not rendering the header content in the Email

I had created the Email Template: "IncAssignToGroupDigest1" with Message HTML as below on sysevent_email_template table."Incidents have been assigned to your groups, please assign the incidents to individuals.${digest_content}" I had created the Not...

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Enable AI Search in portal to support multiple languages

When a user’s preferred language is set to English, searching for catalog items using another language (e.g., German) does not return relevant results, despite the catalog items being properly translated and available in the translation tables.The po...

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How can I validate, using ATF, whether a specific value exists in a dropdown field?

Hello everyone, I would like to create a test step that verifies whether a field is populated with a specific value based on the value selected in the previous field. Is there a way to implement this type of validation? Thanks in advance,Utsav

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Include state changes for standard tickets conversation widget in service portal

Has anyone managed to include state changes in the ticket activity for the standard tickets conversation widget?

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UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

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OOTB Notifications Best Practices

There are a lot of comments regarding the OOTB notifications.I need to make major changes to the following notifications:Comment left on IncidentIncident assigned to meIncident assigned to my groupIncident commented for ITILIncident resolvedIncident ...

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Why is the client-side GlideRecord considered inefficient?

Can someone clarify to me why the client side gr api is considered inefficient? Is there something I am overlooking? To me the api seems like a good alternative to having countless simple script includes for some highly specific purpose. I keep readi...

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Strategic Portfolio Management (SPM) in ServiceNow How a demand can be promoted to project

Hello I don't know SPM module and i have a task on it, make OOTB solution for demands that need to be approved by a committee so the date of validation by the committee must be mandatory the conversion or promotion of the demand to project must be wh...

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Issue related to Cascading Filter Platform Analytics

Hi Everyone, I’d really appreciate your guidance on an issue I’m facing while setting up a cascading filter, where Filter B should follow Filter A. Here’s the context: My main table (Incident Reduction) has two fields: Application and Department.The ...

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Service Bridge: Provider & Consumer instances

Hi,I am currently completing the Service Exchange Implementer path and I am trying to complete the labs for the Service Bridge Features and implementation course but I do not know how can I access or request the provider instance as the instance avai...

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