how to update Jira story status if state change occurs at ServiceNow catalog task by using Jira spok

[jack33]

Hi All,

how to update Jira story status if state change occurs at ServiceNow catalog task by using Jira spoke

Want to update status as Below:

ServiceNow status  >>  Jira Story Status

Work in Progress     >>   In progress

Closed Complete    >>   Done

Thank you in advance

[Dr Atul G- LNG]

Hi @jack33 

You can pass values from ServiceNow, but before they go to Jira, you need to perform data mapping in between

https://www.servicenow.com/docs/bundle/yokohama-integrate-applications/page/administer/integrationhu...

[Ankur Bawiskar]

@jack33 

I assume your ServiceNow and JIRA setup is completed and connection is successful.

there is a "Update Story" flow action which helps you update fields in JIRA, you can use that and ensure the data is updated in JIRA based on ServiceNow field data.

JIRA Spoke 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jack33]

Thank you Ankur for the response. With Update Story Action I can only update short description/summery and description on Jira Story.

Is there any specific way of status update configure

[Ankur Bawiskar]

@jack33 

If the spoke supports adding extra fields then you can work with that.

if not then that's not possible.

If my response helped please mark it correct and close the thread so that it benefits future readers.