How to update multiple update kb articles from the import set table

sandeep173
Tera Contributor

‎01-31-2024 01:14 AM

Hi , can anyone help me with the requirement
when we try to import the data(kb data) into servicenow , if we found an existing kb  it needs to update some of the fields for  all the versions that are available instead of one kb article .

Example : if we want to update CI field and  if we found the existing kb then it needs to update CI field value for all the versions that are available with that KB number.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-31-2024 05:31 AM

Hi @sandeep173 

 

You need to write the transform map script. If you check on community you will get those solutions easily.

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Dr. Atul G. - Learn N Grow Together
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