How to update variables in RITM using Flow Designer?

[Radhika11]

I need to update the variable values in RITM through using flow designer?  Please provide suggestions.  Thank you

[Ankur Bawiskar]

Hi,

you will have to use script for this

Use custom action with script and query RITM table and update the variable for the RITM

Regards
Ankur

[Ankur Bawiskar]

@Radhika 

check below link for help as per my approach

How can I update a catalog variable in Flow Designer

Regards
Ankur

[Radhika11]

Ankur,

I'm a student and very new at SN. I reviewed the link you provided and I did not understand where he created this action.

[Ankur Bawiskar]

Hi,

Steps

1) create custom flow action

a) it will accept input as the ritm sys_id

b) will query the ritm and update the variable

How to create custom flow action, check this

Custom Action in ServiceNow Flow Designer

Regards
Ankur