How to upgrade a custom app published in store to a newer version?

GuruprasadB
Tera Contributor

‎08-21-2024 10:02 PM

We have a custom app published to ServiceNow store, currently we are releasing a newer version of the app.

 

The app has custom data tables which have change requests and incident tickets created by our client side app. These tables are created by extending the base ServiceNow tables.


As we are releasing the newer version, what is the procedure for our customers to upgrade the application?

Is it uninstall the previous version and install new version from the store? that might not work, because since we are have data, uninstalling will delete the data.

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Community Alums
Not applicable

‎08-21-2024 10:24 PM

Hi @GuruprasadB ,

You will need to raise a Support case with ServiceNow to seek help on this.

 

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Amit Verma
Kilo Patron
Kilo Patron

‎08-21-2024 10:38 PM

Hi @GuruprasadB 

 

As you release new version, you can ask your customers to install the update to your application. Refer https://docs.servicenow.com/bundle/xanadu-platform-administration/page/build/applications/task/t_Ins...

 

Thanks and Regards

Amit Verma


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