Can't change form view from form

[dtms]

I don't get the "View" context menu in forms. It works in lists! I've tried left- and right-cliking everywhere on the form header and read the Wiki:

View Management - ServiceNow Wiki

The only way for my is to change View on a form is to change it on the list and then go to the form who now uses the same view as the list.

I'm logged in as System Administrator.

Tried this on demo instance and our own.

I can create views for forms but not change it. Haven't tried changing it using script yet.

Can't find anything in the settings that could have any impact on this. Tied adding "admin" under the setting System Properties > UI Properties > "List of roles (comma-separated) that can switch views on forms and lists:". That did not do any difference.

[danielbilling]

Hi Martin,

Haven't experienced this on Demo (tried on demo019).

is it depending on table or do you have the same problem for all applications?

You can change it with script , but remember that the record will be "saved" between views

//Daniel

[Bhavesh Jain1 · Accepted solution]

It seems you have not submitted the incident yet. The views are visible only when you open a submitted incident/record.

[dtms]

Yes I just recently discovered that you can't change view when it hasn't been submitted. Didn't see anything about this in the Wiki 😕

Although not all of the saved incidents can change view. The incidents where you can't change the view have an asterisk (*). See below screenshots. Don't know why as the compared incidents contain the exact same data except for the inc-number as far as I can see.

These incidents are i minority though and I wont bother to find out what that is. Now at least I know that a incident/record needs to be saved first so that you can change view

[vipsood]

Reason for my same issue was a view rule active for * condition.