How to use AI with virtual agent ?
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02-06-2024 04:03 AM
Hi all,
I need to use the AI functionality in a virtual agent.
For example, I need the virtual agent to suggest the user a solution to their problem based on resolved cases in the system.
Please guide me which plugins to install and how to use them.
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02-08-2024 01:32 AM
Hi Ellen,
This does require a subscription but based on the products and license your company has, you might be entitled to use it.
As you can see in the screenshot below , This is part of a package.
When you log onto ServiceNow store and find the plugin, it will tell you if you have the subscription for it or not, under the 'Your Subscription status'.
Alternatively, You can reach out to your ServiceNow Account Manager and they will be able to clarify all of this.
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02-09-2024 03:33 AM
Is this answered @Ellen Furman
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02-06-2024 04:11 AM