How to use Contextual Search on a Catalog Item variable in Employee Center

Kathy D
Tera Contributor

‎03-25-2025 12:46 PM

I have a requirement to use contextual search for one of our Catalog Items while in the Employee Center.

I was able to get this working fine in the Platform view if I used the "try it" feature.

 

Where I am getting stuck is getting this to work while submitting this request in Employee Center. Currently, we have users who are submitting tickets using a Generic IT Request form and the purpose of using contextual search is to potentially guide them to the correct form in Employee Center, which will allow us to resolve their issues quicker.

 

KathyD_0-1742931905225.png

 

Trying to figure out how to get these same results in Employee Center for this item.

 

Any assistance anyone can offer will be greatly appreciated.

 

 

 

0 Helpfuls
  • 362 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-25-2025 04:13 PM

Hi @Kathy D 

Did you add the Contextual Search as a variable in the Generic Request? Similar to how we have it in the record producer, like creating an incident?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls